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HOW TO BUY ELIGIBILITY FOR PURCHASING

The purchase of any C-Joys products is only possible to those individuals who are at least of the age of18 and who are living in any European country and who are legally able to stipulate contracts. Should any sale transaction be in contravention of this provision, such sales transaction will be considered null and void. If C-Joys considers that an order is in violation of any C-Joys “Terms of Sales” such order will be voided.

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PRODUCT AVAILABILITY

TAll orders are subject to C-Joys availability and acceptance. At any rate and at any time, C-Joys reserve the right to modify and limit the amount of products offered for sale (those active orders presenting the “add to cart” button). In order to obtain assistance related to any purchases with C-Joys site or for additional information on our product availability, please write to: support@c-joys.com
If necessary you will be contacted by one of our C-Joys operators.

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CUSTOMER AND RETAILER USER ACCOUNT REGISTRATION

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PERSONAL INFORMATION

The specific term "User" refers generally to the user host, but also to the customer and / or retailer (also called "Retailer”) you may proceed with browsing on the C-Joys Site either as a guest or by creating a customer account ("My Account"). Upon registration on our C-Joys site, once the user chooses his/her username and his/her password, the user has access to his/her designated area. The registered user is usually referred to as "Client" - through his/he in a reserved area and a newsletter service and the registration on our C-Joys mailing list – the registered user will be able to benefit from an efficient customer service update and communication as well as different services that C-Joys provides (such as the management of the customer billing information, the shipping information, the order
history or the download of the customer files) as well as special promotions where specifically indicated. All guest users who are retailers and decide to take advantage of C-Joys competitive terms
and conditions of purchase dedicated to jewelry dealers, diamond and gemstones, can fill up and submit the appropriate form located in the Contact menu page.
Only after C-Joys verify that the information provided by the retailer/user qualifies them as such, and given that said user has previously registered as a retailer/user, C-Joys will extend the opportunity to
the retailer to take advantage of the special retailer discounts offered by C-Joys. During the process of an account registration with C-Joys, whether the account it is for a consumer or retailer, as well as during the payment stage, C-Joys requires the updated of valid personal information that is instrumental for C-Joys sales transaction. Such personal information is the first name, last name, cell number, full billing address and full shipping address (unless they are the same) and payment details. If the buyer is a certified retailer C-Joys requires also the retailer business registration number with the Chamber of Commerce of the pertaining country, VAT identification number, or Tax code?, the legal name of the
company registered as it is incorporated, the company business address, the zip code, the city and state or the country and the payment details. Additionally, C-Joys requires confirmation that the user/buyer is at least 18 years old of age and fully accepts C-Joys privacy policy as well as all the conditions of use and sales published on the C-Joys site.
Should for any reason (such as in the case of suspicious accesses of a C-Joys account or a suspected violations of a C-Joys account), the user/retailer is denied the CJoys discounts designated for retailers buying directly from the site, then the retailer can contact C-Joys using the appropriate form in the specific contact area. Therefore the user/retailer should directly contact our C-Joys Customer Service to receive the C-Joys retail discount provided as well as to fulfill any request pertaining their C-Joys order. All C-Joys users, whether consumer or retailer of C-Joys site are responsible for their access, for the confidentiality of their login information and their use of C-Joys account. Should there be a reasonable doubt that a third party has violated the personal account of a customer whether retailer or consumer, C-Joys will immediately proceed in closing that account and notify the user. C-Joys retains the full right to change the requirements for the access to the C-Joys Site at any time, the information needed for the registration, as well as the necessary steps required to perform and complete a C-Joys sale transaction. Of any such changes, C-Joys will be giving explicit communication on the C-Joys site.

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PRICES AND SHIPPING COSTS

Unless the price of a C-Joys product has been already quoted in the C-Joys site such as for certain products "ready to ship", the price of a product purchased at C-Joys site is effective only after the user has selected the specific characteristics of a product intended for sale. All prices quoted are VAT included. The shipping costs are free of charge. C-Joys reserves the right, at any time and without notice, to void C-Joys users orders that have not been completed with all the required information, henceforth the right to modify the characteristics of the product selected by the user and the prices of one or more items available or already selected for the purchase.
The shipping costs (where they should be applied) and VAT taxes are listed in the shopping cart, for each added product as well as on the notice of the order and invoice receipt, if requested. Once theorder has been successfully completed, at the time of delivery the buyer receives the order confirmation “Confirm” via email, the VAT taxes are featured on the confirmation and calculated on the final price of the product.

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VERIFICATION AND CONFIRMATION ORDER

The user is required to examine carefully all information requested on the C-Joys site and provided by the user while placing such order. Furthermore, by confirming the order and the information provided, the user accepts the conditions of sale specified on the CJoys site. In case of payment disputes pertaining users previous sales transactions, or because any violation of the C-Joys Terms of Sale, C-Joys may at any time refuse and /or cancel the order before it is delivered.

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NOTICE OF ORDER RECEIPT TO THE USER

Once the user has placed the order on the C-Joys Site, the user will receive an email confirmation with the details of the user’s order, the order’s reference number and the conditions of sale. After CJoys will make the appropriate security checks, then C- Joys will proceed to fulfill and ship the order.

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ORDER CONFIRMATION FROM C-JOYS

Once C-Joys was reviewing and approving the order made by the user, a confirmation of such order will follow up via e-mail and CJoys will proceed to the fulfillment of such order and ship it. The information for all orders will be sent to the user or saved in a specific area of the C-Joys site and be available by logging into the user’s personal account or by contacting C-Joys Customer Support at: support@c-joys.com

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ACCESSORY BASIC CERTIFICATION

The jewelry products C-Joys are delivered with the C-Joys certification confirming the quality and characteristics of the product itself. Upon the user's request and if available, C-Joys provides an official H.R.D. certification in replacement of the C-Joys certification by adding the price to the cart when purchasing the selected product.

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FREE SERVICES AND PAID SERVICES

Unless C-Joys receives at shop@c-joys.com a specific request, the buyer will receive the C-Joys jewel purchased inside a box labeled C-Joys. The jewel is placed in a shipping package/envelope. Some C-Joys products can be personalized according to the customer specifications and at no additional cost, with special engravings whose content must still be approved by C-Joys.
Custom made C-Joys items cannot be returned, exchanged or refunded. Custom made engravings on a C- Joys products can be done by placing an order at: shop@c-joys.com indicating the code of the selected item in the shop of C- Joys Site and the text of the engraving. Once C-Joys confirms to the user the possibility to carry out such text engraving, the user may proceed to the purchase of the jewel and decide on whether they would like it engraved after C-Joys confirming.